General Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all services offered through the website swiss-trt.ch. The provider is Dr. med. Hassan Ramadan, sole proprietorship, c/o JL Consulting Group GmbH#1651, Zürcherstrasse 84, 8852 Altendorf, Switzerland, trading under the brand Swiss TRT (hereinafter "we" or "Swiss TRT"). The provider is at the same time the treating physician.

By using the website and our services, you accept these GTC. Deviating conditions require our express written consent.

2. Scope of Services

Swiss TRT provides telemedicine consultations in the field of men's health, particularly the diagnosis and treatment of testosterone deficiency (hypogonadism). Treatment is carried out by Dr. med. Hassan Ramadan, Specialist in General Internal Medicine, under his own professional responsibility and on the basis of his licence to practise issued by the Canton of Aargau.

The provider and the treating physician are the same person. Medical responsibility for diagnosis and therapy lies with the treating physician. No treatment outcome can be guaranteed; what is owed is careful treatment according to the recognised rules of medical practice, not a particular result.

Our services include:

• Provision of an online self-test (AMS questionnaire) for self-assessment
• Receipt and medical evaluation of the medical history form
• Conducting the telemedicine initial consultation
• Coordination of follow-up appointments and blood value checks

3. Requirements for Use

Use of our services requires:

• Minimum age of 18 years
• Residence in Switzerland
• Truthful and complete information in the medical history form
• Willingness to carry out doctor-ordered lab tests

False or incomplete information may lead to exclusion from treatment. You are responsible for the accuracy of your information.

4. No Self-Test = No Diagnosis

The AMS self-test (Aging Males' Symptoms) offered on our website is exclusively for self-assessment and does not constitute a medical diagnosis. The result of the self-test does not establish a right to treatment or a medical recommendation.

5. Prices and Payment

All prices are in Swiss Francs (CHF) and are final prices. Current prices are available on the website under "Treatment & Costs".

The following costs are not included in our fees:

• Lab tests (blood draw and analysis)
• Prescribed medications
• Any further doctor-ordered examinations

Payment is due before the respective consultation. Accepted payment methods are shown at booking.

6. No Right to Treatment

Completing the medical history form or taking the online self-test does not establish a right to treatment or prescription. The decision on therapy is exclusively made by the treating specialist based on medical indication and applicable guidelines.

Testosterone replacement therapy is only initiated with a confirmed deficiency (at least two low testosterone measurements on different days) and corresponding clinical symptoms.

8. Communication and Additional Consultations

One brief inquiry via email (less than 5 minutes of doctor time) per regular follow-up interval is included at no extra cost.

For more extensive medical assessments outside the regular follow-up, an additional consultation fee of CHF 50 applies.

Swiss TRT is not an emergency service. For acute health problems, contact your GP or emergency services (Tel. 144).

9. Termination of Treatment

The treatment relationship may be terminated by either party at any time.

The treatment relationship ends in particular when:

• The patient expressly wishes to end treatment
• The patient does not attend a follow-up for more than 6 months
• The patient continues treatment independently with another doctor
• Medical reasons speak against continuing therapy

Upon termination, final documentation is provided. Already paid and unrendered services are refunded. We assume no liability for therapy continuation after treatment with Swiss TRT ends.

The recurring fee covers ongoing medical care: availability, assessment of submitted test results, follow-up monitoring and the issuing of repeat prescriptions. It is owed regardless of whether you make use of these services within a given billing period. In particular, there is no entitlement to a refund if you do not submit requested blood test results or do not respond to our enquiries. Without current blood values, no repeat prescription can be issued for medical reasons; your care continues during that time. You may end the treatment at any time, effective at the end of the current billing period.

10. Cancellation and Withdrawal

You may cancel a booked consultation free of charge up to 24 hours before the scheduled appointment. For later cancellations or no-shows, the full fee applies.

Already rendered medical services (conducted consultations, prepared reports) cannot be revoked.

The fee for the initial consultation covers the medical review of your documents and the consultation itself. It is therefore not refunded if the medical assessment concludes that therapy is not an option for you, or if you decide against treatment after the consultation.

11. Data Protection

The processing of your personal data is carried out in accordance with our Privacy Policy and in compliance with the Swiss Data Protection Act (DSG). Health data is specially protected and used only for the provision of our services.

12. Liability

The provider and the treating physician are the same person. Liability for medical advice and treatment is governed by statutory provisions and lies with the treating physician; it is not limited by these GTC.

For the operation of the website and the information provided on it, our liability for slight negligence is excluded to the extent permitted by law. This exclusion does not apply to medical treatment; there, the statutory provisions apply.

The information provided on the website is for general educational purposes only and does not replace medical advice. In medical emergencies, dial 144.

13. Intellectual Property

All content of the website swiss-trt.ch (texts, images, graphics, logos, design) is protected by copyright and is the property of Swiss TRT or the respective rights holders. Reproduction or use without prior written permission is not permitted.

14. Applicable Law and Jurisdiction

Swiss law applies exclusively, excluding conflict of laws and the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent legally permissible, the place of jurisdiction is the provider's domicile in the Canton of Aargau, Switzerland.

15. Severability Clause

Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.